LuckyChoo Casino stopped accepting new players in May 2025, and the site no longer loads: the domain resolves, but the connection never completes. A closure or self-exclusion request goes to the same address as the unanswered withdrawal requests. What still works are measures you enforce yourself.
Closing an Account Under Normal Conditions
At a working casino, closing an account is a written request rather than a button, so that it is handled by a person and confirmed in writing. The request goes through the ordinary channels, which at this brand meant a contact form and an email address — the two routes covered on the support page.
Money in the account complicates everything. An operator that owes you funds normally asks you to withdraw before it shuts the account, and here that runs into the problems described under withdrawals. The order below is written for a casino that answers, because it also produces the paper trail you need when one does not.
- Deal with the balance first
Withdraw what you can before asking for closure, and screenshot the balance if you cannot. Some operators treat closure as the end of any claim.
- Put the request in writing
Email rather than chat, naming the registered account email, the measure you want and the period. A dated message you hold a copy of is evidence; a closed chat window is not.
- Ask for confirmation in reply
A closure that has not been confirmed has not happened. If nothing comes back in a few working days, resend once and keep both messages.
- Close the route on your side
Remove stored card details, cancel any recurring authorisation, and treat the login page as one you no longer visit. This step needs no cooperation.
What Self-exclusion Actually Promises
Cooling-off, self-exclusion, closure and data erasure are four different things, and operators use the words loosely. Only one is meant to hold while it lasts, and only one touches the documents handed over during verification.
- Cooling-off
- A short break. The account survives and reopens by itself at the end.
- Self-exclusion
- A fixed term the operator undertakes to enforce and not to lift early.
- Account closure
- Ends the relationship. Records are kept under anti-money-laundering rules.
- Data erasure
- A separate request under data protection law. Closure deletes nothing.
- Route at this brand
- Contact form and email. Live chat — sources disagree.
- Route today
- None. The operator company, Goconquest, is recorded as non-responsive.
A self-exclusion is a promise, and a promise is worth what the party making it is worth. It binds one operator, never the market, and an operator that has stopped answering its own regulator enforces nothing. Nothing here is open to gamble at now, so the live exposure is not this casino but anything that borrows its name later.
Measures That Do Not Depend on the Operator
The practical shift is from asking to blocking. A self-exclusion asks somebody else to refuse your money; a payment block or a device blocker is enforced by a party still in business. Each has a real gap.
| Measure | What it does | Where it stops |
|---|---|---|
| Bank gambling block | Refuses gambling merchant categories at source | Crypto purchases often pass |
| A new card number | Kills card details stored at sites that no longer answer | Not money already sent |
| Blocking software | Blocks casino sites at device or network level, clones included | Needs installing everywhere |
| National register | Covers every operator licensed in that country | Offshore licensees sit outside it |
| Crypto payments | No equivalent block exists at any level | Only self-imposed friction |
Banks in several markets offer the gambling block as a switch in the app, with a deliberate delay before it can be turned off again. That delay is the feature. Ask whether it covers card purchases of cryptocurrency too, since that is the usual way around it — seven coins were accepted here alongside the card and local methods.
A dead site holding a card number is a security question as much as a gambling one. A reissued card settles it.
Bitcoin, Ethereum, Tether, Litecoin, Dogecoin, Ripple and TRON were accepted. Nothing sent that way is reversible.
Deleting Personal Data
Verification means handing over an identity document, proof of address and evidence that the payment instrument is yours. Closing an account removes none of it. Erasure is a separate request, made under data protection law rather than the casino terms.
- Closure is not erasure. An account marked closed still holds every document uploaded to it.
- The right follows where you live, not where the casino is licensed. Europe has the erasure right under GDPR; Brazil and Canada, both markets this brand served, have comparable regimes.
- It is not absolute. Anti-money-laundering rules oblige an operator to keep identity and transaction records for a statutory period, so a lawful answer is often partial.
- Keep what you sent. A dated request with no answer is the document a regulator will ask to see.
The escalation here is neither the casino nor a gambling regulator, but the data protection authority in your own country, which can act against a controller that ignores a valid request.
When Nothing Comes Back
Complaint services have been through this already. AskGamblers terminated its listing for failure to respond, AllCasino carries the brand as rogue at 1/10 over non-payment reports, and Casino.guru closed player complaints as unresolved, recording the operator’s refusal to cooperate.
That order was drawn for a stuck balance, but it serves an unanswered closure request too. For a data erasure request, substitute your national data protection regulator at step two. Anything arriving unsolicited that offers to close an account, wipe data or release a balance for a fee is working the same list of players a second time: every channel above is free, and none needs your password.
General information on how these procedures work, not legal advice. Deadlines and remedies differ by country; your bank, card issuer and data protection authority are the accurate sources.
Questions
- Can I still close my LuckyChoo Casino account?
- Not through the site, which does not load, and not reliably by email, since the operator is recorded as unresponsive. Send the request for the record, then treat the account as abandoned and block the payment routes yourself.
- Does self-exclusion here protect me anywhere else?
- No. An operator-level self-exclusion covers that operator alone. A national register or blocking software covers a whole category of sites, clones included.
- Will my identity documents be deleted if I ask?
- There is no way to confirm it. Erasure is limited in any case by retention rules, and this operator answers no requests. A data protection authority is the only route with force behind it.
- Is a bank gambling block reversible?
- Usually, but most banks impose a waiting period before lifting it, which is the point of the tool. Ask how long that delay runs and whether the block covers card purchases of cryptocurrency.
- I still have a balance — should I request closure?
- Not first. Pursue the balance before asking for anything that reads as ending the relationship, and keep the evidence. Those routes are set out under withdrawals.