Limits, breaks and account closure are all in the account area, and none of them requires a conversation with us first. This page explains what each one does, how quickly it takes effect and what it cannot be undone by — including by you.
Deposit and Session Limits
A deposit limit caps how much can be added to the account over a day, a week or a month. A session reminder tells you how long you have been playing. Both exist because a decision made calmly is a better decision than one made mid-session, and both are free.
Tightening a limit takes effect immediately. Loosening it does not: a cooling-off delay applies before a higher limit becomes active, which is deliberate. The whole value of a limit is that it cannot be lifted at the moment you most want to lift it.
A ceiling per day, week or month. Lowering it applies at once; raising it waits.
A prompt after a set time, so a session has an end you chose in advance.
A short break of a few days. The account reopens by itself afterwards.
A long block that cannot be reversed early, whatever the reason.
Taking a Short Break
A time-out closes the account for a set number of days and reopens it automatically. It is the right tool when play has started to feel compulsive but the situation is not serious — a way to put distance between an impulse and an account.
During a time-out you cannot deposit or play. Any balance stays where it is, and withdrawal requests submitted before the break continue to process normally.
Self-Exclusion
Self-exclusion is a longer block, and its defining property is that it cannot be shortened. Once it is active we will not lift it early, no matter who asks or what reason is given. If that sounds inflexible, that is the point: a block you can talk your way out of is not a block.
While it is in place we close the account to play and stop sending marketing. A balance held at the time is paid out to you.
If you are setting a self-exclusion because gambling has become a problem rather than a pastime, please also use the tools below. A block at one casino does not close the others, and the difference between the two matters.
Tools That Work on Your Side
Anything we switch off applies only here. If you want a break from gambling generally rather than from this site, these work across every operator at once, and they are worth more than any single account setting.
- Ask your bank to block gambling payments. Most banks and card issuers offer this as a switch in the app, and many apply a cooling-off delay before it can be turned off again.
- Use a national self-exclusion scheme where your market has one. It covers every licensed operator in that market rather than one site.
- Install a site blocker on your devices. Gambling-specific blockers are hard to remove by design, which is the feature.
- Tell someone. The single most effective step, and the one people skip.
Free, confidential help exists in every market we serve, and it is not conditional on stopping first. Talking to a counsellor is not a last resort; it is what the service is for.
Closing the Account
Closing is available from the account area. Before it can complete, withdraw any remaining balance and finish verification if it is still open — a payout cannot be sent to a closed account, and that is the one step people forget.
- Withdraw the balance
Submit the request and let it clear. Verification must be complete for the payment to go out.
- Cancel any active bonus
Bonus funds and unmet wagering do not survive closure, so use them or drop them first.
- Request closure
From the account area. We confirm by email to the registered address.
- Keep your records
Save transaction confirmations before the account closes. Some jurisdictions require us to retain account data for a period after closure, which is a legal obligation rather than a choice.
18+ or the legal age where you live. Free and confidential help for gambling problems is available in every market we serve.
Questions
- How do I set a deposit limit?
- In the account area, per day, week or month. Lowering a limit applies immediately; raising one waits out a cooling-off period first.
- Can I cancel a self-exclusion early?
- No. It cannot be shortened once active, and we will not lift it on request. That is what makes it work.
- What happens to my balance if I close the account?
- Withdraw it before closing. A payout cannot be sent to a closed account, so submit the request and let it clear first.
- Does self-exclusion here cover other casinos?
- No. It applies to this account only. For a break from gambling generally, ask your bank to block gambling payments and use a national scheme if your market has one.
- Will my data be deleted when I close the account?
- Marketing stops immediately. Some account and transaction records must be retained for a period under anti-money-laundering rules — a legal requirement rather than a choice. Ask support about your specific market.